SHIPPING POLICY
Please allow 5-10 business days after payment for processing custom made wig that are not ready to ship,
Ready to ship wig orders will be Processed in 1-2 Business days. Business days DO NOT include weekends.
SHIPPING TIME
Shipping time occurs after the fulfillment period has finished.
* (within Nigeria) 3-7 BUSINESS DAYS VIA KEXPRESS
* (International) 6-10 BUSINESS DAYS via DHL
* This time does not include the processing period
THE FULFILLMENT PROCESS
1) You pay for your order.
2) You will receive an Order Confirmation Email
3) The Processing period begins. Processing time is 3-5 BUSINESS DAYS. Business days exclude weekends and holidays. Processing period is extended for Wigs. Processing period is extended 1-5 Business days during a sales period. (More info below)
4) After the processing period is over, your order will be created and fulfilled (10-14 business days).
5) You will receive an Order Fulfillment email. Your tracking number will be inside this email…
6) Your package is shipped off via KEXPRESS or DHL
PROCESSING TIME
Business days exclude weekends and holidays. Processing period is extended for Wigs. Processing period is extended 1-5 Business days during a sales period.
This is the time it takes to receive hair/product from our trusted vendors and enough time for Quality Control. It allows us to test out all hair to make sure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send out new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Make sure you check you spam folder and wait after 5 business days have passed before contacting us.
* EXPECT DELAYS DURING SALE PERIODS & HOLIDAYS!
If an order is placed on a national holiday or after 4p.m on Friday, Saturday, or Sunday, it will be shipped the following business day for ready to ship wigs or products. And custom orders AFTER the processing period. If you need your order expedited, please email: info@enlbeautyng.com before placing an order to see if we are able to meet your expected date of delivery. We will not be held responsible if you did not reach out to us to confirm if we are able to meet your expected date of delivery outside of the normal processing and shipping rules. Once your order has shipped, you will be emailed a tracking number via the email address used on your billing profile.
**Due to recent scams, unethical practices, and chargebacks, we as a company will only ship to the billing address**. If the shipping address differs from billing address the order will be cancelled…NO EXCEPTIONS!!
Refunds or Exchanges-NO EXCEPTIONS
To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable, we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from ENLBEAUTY, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier (either KExpress or DHL – depending on the shipping method selected) and address the issue directly with them. ENLBEAUTY does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.